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Help Center

If you don't find the answer to your question, you can always contact us at [email protected] or via the contact form below!

General Questions

VPN (Virtual Private Network) is a technology that provides a secure and private Internet connection. It creates a secure tunnel between your device (such as a computer, smartphone or tablet) and a remote VPN server.All your Internet traffic is routed through this secure tunnel, ensuring data encryption and protecting your online activity from eavesdropping and unauthorized access.

VPN allows you to change your virtual IP address, which makes your online presence anonymous and helps you bypass geo-restrictions.You can choose VPN servers in different countries to access blocked content such as streaming services, social networks or news sites.

Security: Your internet traffic is tamper-proof and encrypted to keep your data private.

Anonymous: VPN hides your real IP address, which makes your online activity anonymous and protects your personal information.

Bypassing censorship and geographical restrictions: You can access blocked content and services, overcoming restrictions set by your ISP or authorities.

Safe use of public Wi-Fi networks: A VPN secures your information when you connect to public Wi-Fi hotspots, preventing the possibility data theft.

Online privacy: A VPN helps protect your privacy by hiding your online activity from ISPs, advertising companies, and other third parties.

Download the app: Download the appropriate version of the app for your device, Windows, macOS, iOS, or Android.

Install the app: Once the download is complete, open the setup file and follow the on-screen instructions to install the app on your device.The installation process is simple and intuitive.

Launch the app: Once installed, the app will be available on your device device.Find it in the list of installed applications and run it.

Select a server and connect:In the application, you will see a list of available servers in different countries and cities.Select the server you are interested in, and click on the "Connect" button.

Wait for connection: The application will establish a secure connection to the selected server. This usually takes a few seconds. When the connection is established, you will be ready use a VPN.

Now you can start using a VPN and enjoy its benefits, such as security, privacy and free access to content. Remember that you can disable VPN at any time by closing the app or disconnecting.

We understand that everyone has individual needs and preferences. Therefore, if after you start using our VPN service you find that it does not meet your expectations, we have several guarantees to ensure your satisfaction :

1. Free trial period: We provide a free trial period of 7 days so that you can evaluate the quality and functionality of our VPN service.

2. Money Back Guarantee: We also offer a 30 day money back guarantee from the date of purchase. If for some reason you are not satisfied with our VPN service in the first 30 days of use, you can contact our support team and request a refund.

3. Support service: If you have technical problems or have questions regarding our service, our support team is always ready to help you. We will do our best tosolve your problems and provide quality service.

It is important to understand that using a VPN does not give you immunity from liability for your online activities. You are still required to comply with the laws and regulations in force in your country and where the VPN server is located.

It is recommended that you use VPN services in accordance with the law, follow our terms of use, and avoid any illegal or malicious online activity.

We do our best to protect our users' data and keep their connections secure. We do not store user activity logs or sell data to third parties.

Technical questions

We offer "Fastest Server" selection feature. This feature allows you to automatically connect to the server that provides the best performance and connection speed at the moment.

When using this option, the VPN service independently analyzes the available servers and chooses the best one for your location, load, and other factors, so you can be sure that you are always connected to the fastest server.

In our VPN service, you can connect and use up to 5 devices simultaneously with one account.

Yes, you can torrent with our VPN service. We allow peer-to-peer data transmission, including the use of torrent clients, as long as it does not violate our terms of use and the laws of the country where the server is located.

However, please be aware that downloading and sharing files via torrents may be subject to copyright and violate intellectual property laws in some countries.We strongly recommend that you use torrents only for lawful purposes and comply with copyright and laws, valid in your country.

Financial questions

The cost of using our VPN service depends on the plan you choose and how long it lasts. The longer the subscription period you choose, the more discount you get. For specific pricing information, including discounts, please refer to page "VPN Cost", block with tariffs or contact our support team.

Yes! We offer a 7-day free trial for new customers when booking with a credit card, Google Pay, and Apple Pay, payment will be charged only after 7 days. You can cancel your subscription at any time.

When paying with Google Pay or Apple Pay, the cancellation occurs in the personal account of these payment gateways. When paying with a bank card, the cancellation occurs in the personal account on the site.

We offer a 30-day money-back guarantee to all new customers. If you're not completely satisfied with our service, just let us know and we'll refund your money!

Possible errors

1. Check your internet connection: Make sure you have a stable internet connection. Check other websites or apps to make sure the problem is not related to your internet connection.

2.Use a different server:Try connecting to a different server on our network.Sometimes connection problems can be related to a specific server, and switching to a different server may solve this problem.

3. Restart your VPN client: Try restarting the VPN client or the application you are using to connect.Sometimes restarting can fix temporary connection problems.

4. Contact our support team: If you continue to experience connection problems, please contact our support team.

1. Check your internet connection: Make sure your main internet connection is stable and fast. You can perform a speed test using online services to evaluate the speed of your internet connection without using a VPN.Your main internet connection is slow, the problem may be with your ISP and you should contact them to resolve the issue.

2. Choose a server closer to your location: Connecting to a server closer to your physical location may improve your connection speed. It is recommended to select the closest available server in the server list.

3. Avoid network congestion: If your local network is overloaded with other devices that are actively using the Internet, this can affect the speed of the VPN. Try temporarily disabling or limiting the activity of other devices to free up bandwidth for your VPN connection.

4. Contact our support team: If the speed issue continues, please contact our support team.

1. Restart the application: Close the application completely and then open it again. This can sometimes fix temporary issues and errors.

2. Update the app: Make sure you have the latest version of the app Check for updates in your mobile app, and install the latest available version of the app.

3. Reboot your device: Sometimes problems with the app can be related to your device, try restarting your device.

4.Clear the app cache:If the error persists, try clearing the app cache.In your device settings find "Applications" or "Manage Applications", select our application and click on the button "Clear Cache" Then re-launch the application and check if this solves the problem.

5 Contact our support team: If the app bug issue still persists, please contact our support team. Describe the issue in detail and provide information about your device (device type, operating system, and app version). Our support team will be ready to help you resolve the issue and provide further instructions.

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